FAQs and Policies

Cancellations and Missed Appointments

We know your time is valuable, and ours is too. Out of respect for our staff and other clients, we ask that you give us at least 24 hours notice if you need to cancel or reschedule an appointment.

Appointments missed, canceled, or rescheduled within 24 hours of the appointment time will be billed for the full cost of the appointment. Payment must be received before rebooking.

Tardiness

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time for your appointment so that we can maximize your treatment time.

Illness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition like the common cold, seasonal flu, COVID-19, or a contagious skin condition. If it is within the 24-hour notice period, the cancellation fee will be waived.

Financial Policy

Payment for services is due in full within seven days of your appointment. For your convenience, we accept cash and all major credit cards. Invoices for card payments are sent and processed through Stripe. Cash payments may be made at the end of your appointment.

While tips are never expected, they are appreciated. Tips can be accepted via cash or Venmo.

Clients who refer their friends and family to Nonam Therapeutic Massage and Bodywork can receive 30 minutes of free massage.

Insurance 

At this time, Nonam Therapeutic Massage and Bodywork does not accept any insurance plans. If you have an FSA/HSA benefit card, you are encouraged to use that for payment of services, within the restrictions of your specific benefits plan. If you require a specific kind of receipt for payment with an FSA/HSA benefit card, please allow one week for processing time.

Client Privacy

Through the course of the therapeutic relationship, and during the course of each session, notes may be taken on information shared by the client, observations made during the session, and general notes on a treatment plan. Clients may request a summary of these notes.

Nonam Therapeutic Massage and Bodywork will not provide copies or summaries of these notes to anyone other than the client themselves. These notes and files will be held strictly confidential to protect client personal health information.

Client Paperwork

Download here if you’d like to review in advance of your first appointment. We’ll also discuss it together!